Archive for the ‘ Uncategorized ’ Category

Critical Event Outage – November 30

Layeredtech facilities encountered a networking outage between 00:30CT and 02:30CT. This event caused network connectivity for several clients to be impacted. This issue has been resolved. If you continue to experience connectivity issues because of this event, please open a ticket with Layeredtech support. We apologize for this inconvenience[ READ MORE ]

(Resolved)Event Notification: Network Outage MCI01 (Kansas City)

EVENT START DATE: 11/27/2012 EVENT START TIME: 17:00 CST EVENT END DATE: 11/27/2012 EVENT END TIME: 19:42 CST EVENT IMPACT: We expereienced an issue with one of our shared networks which resulted in a network outage. At this time all service has been restored[ READ MORE ]

Trend Micro Server Upgrade (Kansas City ATC)

EVENT START DATE: 06-26-2012 EVENT START TIME: 00:00 Central Time EVENT END DATE: 06-26-2012 EVENT END TIME: 05:00 Central Time EVENT IMPACT: No Client Impact EVENT DETAILS: Layered Tech will be upgrading the version of Trend Micro on the management server. This will not introduce any impacts to the client. However, if you encounter any [ READ MORE ]

Scheduled Maintenance: Network Infrastructure

START DATE: 09 June 2012 START TIME: 00:00:00 (12:00am) CENTRAL END DATE: 09 June 2012 END TIME: 05:00:00 (05:00am) CENTRAL WORK TYPE: Maintenance WORK PURPOSE: Scheduled Maintenance of network infrastructure IMPACT: Kansas City Data Centers EVENT DETAILS: Scheduled maintenance will be performed on network infrastructure equipment Maintenance Details/Reason: LayeredTech will be performing scheduled maintenance of [ READ MORE ]

(Completed)Scheduled Shared Environment Maintenance – 08-May-2012 00:00 – 06:00 CDT

EVENT 1 START DATE: 05-08-2012 EVENT 1 START TIME: 00:00 CDT EVENT 1 END DATE: 05-08-2012 EVENT 1 END TIME: 06:00 CDT EVENT IMPACT: Service interruption during upgrades EVENT DETAILS: Maintenance will be performed on the SHA (Shared High Availability) and CH (Compliant Host) environments at our MainMark facility in Kansas City. This maintenance will [ READ MORE ]

(Resolved) Event Notification: Latency MCI01 (Kansas City)

EVENT START DATE: 04/30/2012 EVENT START TIME: 11:24 CST EVENT END DATE: 04/30/2012 EVENT END TIME: 11:43 CST EVENT IMPACT: High latency caused some VM guest systems on the ATC VMWare Matrix to experience intermittent connectivity issues. At this time the issue has been resolved and our engineers are continuing to investigate Root Cause[ READ MORE ]

Event Notification: Shared Email Platform Maintenance 14-APR-12

START DATE: 14 April 2012 START TIME: 00:00 Central Time END DATE: 14 April 2012 END TIME: 01:00 Central Time WORK PURPOSE: Shared Email Platform Maintenance IMPACT: Shared email services EVENT DETAILS: Maintenance is going to be performed on Shared Email Services platform. Intermittent connection to the shared email services is expected during the maintenance [ READ MORE ]

(Resolved) Event Notification – 10 Gig Circuit between ATC and Dallas

EVENT START DATE: 03-28-2012 EVENT START TIME: 11:05 CDT EVENT END DATE: 03-28-2012 EVENT END TIME: (pending) EVENT IMPACT: Traffic routing between our ATC and Dallas locations was impacted; traffic has been rerouted through our alternative carriers and no impact is currently being experienced. EVENT DETAILS: A fiber cut in a long-haul provider’s network resulted [ READ MORE ]

(Resolved)Event Notification: Intermittent Phone Issues

EVENT START DATE: 03/19/2012 EVENT START TIME: 15:30 CST EVENT END DATE: 03/19/2012 END TIME: 20:30 CST EVENT IMPACT: Phone System Layered Tech is experiencing intermittent issues with our Phone System vendor. We are currently working with the vendor toward resolution. Updates to follow. 20:30 CST Phone System has been restored[ READ MORE ]

SCHEDULED MAINTENANCE: 20-MAR-2012 03:00 CST

EVENT START DATE: 03/20/2012 EVENT START TIME: 03:00 CST EVENT END DATE: 03/20/2012 EVENT END TIME: 05:00 CST EVENT IMPACT: Scheduled Patching Cycle EVENT DETAILS: LayeredTech will be applying scheduled software patches. System reboot is expected[ READ MORE ]

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