SCHEDULED NETWORK MAINTENANCE — 10-DEC-2014 00:00 CST

EVENT START DATE: 12/10/2014
EVENT START TIME: 00:00 CST

EVENT END DATE: 12/10/2014
EVENT END TIME: 06:00 CST

EVENT LOCATION:  Midwest

EVENT DETAILS:
Datapipe Infrastructure Engineering will be performing maintenance on backbone routers as part of a network improvement process for our midwest environments.  No customer impact is expected to result from this maintenance.

INTERNAL ERP TICKETING SYSTEM MAINTENANCE — 06-DEC-2014 10:00 CST

EVENT START DATE: 12/06/2014
EVENT START TIME: 10:00 AM CST

EVENT END DATE: 12/06/2014
EVENT END TIME: 11:00 AM CST

EVENT LOCATION: Ticketing System (AnswerTrack) and All Client Portal’s (Cloud, Pentagon, LT Portal)

EVENT DETAILS: The Layered Tech Infrastructure Team will be upgrading our ERP/Ticketing System. During this scheduled maintenance our ticket system (AnswerTrack) will be offline and we will be unable to generate new tickets or respond to existing tickets. If you experience an outage (P1 Incident) during this maintenance window, please contact our support number (888-952-4888, option 2) for immediate support. We will be monitoring our Nagios system and will call the contacts listed for your company to notify you of any P1 Incidents that may occur. If you create a ticket through your Portal or send in an email to support@layeredtech.com your email will be queued in the system and after the maintenance has ended tickets will be updated or created. Those emails/tickets will not be responded to until after the scheduled maintenance has been completed. Client environments will NOT be impacted during this maintenance.

MCI01 EMERGENCY NETWORK MAINTENANCE — 02-DEC-2014 00:00 CST

EVENT START DATE:  12/02/2014
EVENT START TIME:  00:00 CST

EVENT END DATE:  12/02/2014
EVENT END TIME: 06:00 CST

EVENT LOCATION:  MCI01 ORD01

EVENT DETAILS:
Layered Tech Infrastructure Engineering has been notified of Emergency maintenance being performed by one of our providers.  No Client Impact is expected as a result of this maintenance.

CRITICAL EVENT – Ticketing System (AnswerTrack) – Resolved

EVENT START DATE: 11/26/2014
EVENT START TIME: 8:00 AM CST

EVENT END DATE: 11/26/2014
EVENT END TIME: 9:30 AM CST

EVENT LOCATION: Ticketing System (AnswerTrack)

EVENT UPDATE: Ticketing System is fully functional at this time.  Please utilize standard ticketing procedures for new tickets and ticket updates.

EVENT DETAILS: We are currently experiencing issues within our ticketing system. All tickets must be made and updated either via your Client Portal or by calling into our support number (888-952-4888, option 2). We apologize for any inconvenience and will update this notification as soon as this issue is resolved. – ISSUE IS NOW RESOLVED

MCI01 SCHEDULED NETWORK MAINTENANCE — 18-DEC-2014 03:00 CST

EVENT START DATE: 12/18/2014
EVENT START TIME: 03:00 CST

EVENT END DATE: 12/18/2014
EVENT END TIME: 06:00 CST

EVENT LOCATION: MCI01 DFW01

EVENT DETAILS: LayeredTech Infrastructure Engineering has been notified of vendor maintenance to Transit circuits in Dallas and Kansas City.  Sub-optimal routing and increased latency is expected as a result of this maintenance.  No client impact beyond the above mentioned is expected.

ORD01 EXTENDED NETWORK MAINTENANCE — 20-NOV-2014 00:00 CST – 06:00 CST

EVENT START DATE: 11/20/2014
EVENT START TIME: 00:00 CST

EVENT END DATE: 11/20/2014
EVENT END TIME: 06:00 CST

EVENT LOCATION: ORD01 DFW01

EVENT DETAILS:
LayeredTech Infrastructure Engineering has been notified of a vendor maintenance affecting backbone transport links terminating in the ORD01 and DFW01 datacenter.  Clients may see traffic between datacenters automatically re-route to secondary paths, but no major impact is expected.

NOTE:  This is an extension of maintenance started on 11/18/14.

ALO01 SCHEDULED NETWORK MAINTENANCE — 19-NOV-2014 00:00 CST

EVENT START DATE: 11/19/2014
EVENT START TIME: 00:00 CST

EVENT END DATE: 11/19/2014
EVENT END TIME: 06:00 CST

EVENT LOCATION: MCI01 ALO01

EVENT DETAILS:
LayeredTech Infrastructure Engineering has been notified of a vendor maintenance affecting backbone transport links terminating in the ALO01 and MCI01 datacenter.  No impact is expected as a result of this maintenance.

CRITICAL EVENT – Client Portal (Pentagon Portal) – Resolved

EVENT START DATE: 11/10/2014
EVENT START TIME: 6:45 AM CST

EVENT END DATE: 11/10/2014
EVENT END TIME: 11:07 AM CST

EVENT LOCATION: Client Portal (Pentagon Portal)

EVENT UPDATE: The Pentagon Client Portal is fully functional at this time.

EVENT DETAILS: We are currently experiencing issues within our Pentagon Client Portal (https://pentagon.layeredtech.com/)  which have rendered this portal temporarily unavailable.  All tickets must be made and/or updated either via email to support@layeredtech.com or by calling into our support number (888-952-4888, option 2).  We apologize for any inconvenience and will update this notification as soon as this issue is resolved. – ISSUE IS NOW RESOLVED

DFW01 EMERGENCY NETWORK MAINTENANCE — 07-NOV-2014 23:00 CST

EVENT START DATE:  11/07/2014
EVENT START TIME:  23:00 CST

EVENT END DATE:  11/08/2014
EVENT END TIME: 06:00 CST

EVENT LOCATION:  DFW01 MCI01

EVENT DETAILS:
Layered Tech Infrastructure Engineering has been notified of Emergency maintenance being performed by one of our providers.  Clients with Layer2 services between MCI01 and DFW01 may experience a brief disconnect as traffic is re-routed.

ORD01 SCHEDULED NETWORK MAINTENANCE — 18-NOV-2014 00:00 CST – 19-NOV-2014 06:00 CST

EVENT START DATE: 11/18/2014
EVENT START TIME: 00:00 CST

EVENT END DATE: 11/19/2014
EVENT END TIME: 06:00 CST

EVENT LOCATION: ORD01 DFW01

EVENT DETAILS:
LayeredTech Infrastructure Engineering has been notified of a vendor maintenance affecting backbone transport links terminating in the ORD01 and DFW01 datacenter.  Clients may see traffic between datacenters automatically re-route to secondary paths, but no major impact is expected.

NOTE:  This is a two day maintenance, all work will be done only between 00:00 and 06:00 CST.