Critical Event – Ticketing System (AnswerTrack)

9/26/2014 (1130hrs CDT) – We are currently experiencing issues within our ticketing system.  All tickets must be made either via your Client Portal or by calling into our support number (888-952-4888, option 2).  We apologize for any inconvenience and will update this notification as soon as this issue is resolved.

This issue has now been resolved and ticketing system should be functioning normally again. Please let us know if you experience further issues

9-26-2014 at 12:38PM CT

ORD01 SCHEDULED NETWORK MAINTENANCE — 1-OCT-2014 00:00 – 06:00 CDT

EVENT START DATE: 10/01/2014
EVENT START TIME: 00:00 CDT

EVENT END DATE: 10/01/2014
EVENT END TIME: 06:00 CDT

EVENT LOCATION: ORD01

EVENT DETAILS:
LayeredTech Infrastructure Engineering will be performing maintenance on a transit link in our ORD01 datacenter.  No client impact is expected to result from this maintenance.

CRITICAL EVENT – Ticketing System (AnswerTrack) – COMPLETED

EVENT START DATE: 09/22/2014
EVENT START TIME: 10:50 CDT

EVENT END DATE: 09/22/2014
EVENT END TIME: 14:15 CDT

EVENT LOCATION: Ticketing System (AnswerTrack)

EVENT UPDATE: Ticketing System is fully functional at this time.  Please utilize standard ticketing procedures for new tickets and ticket updates.

EVENT DETAILS: We are currently experiencing issues within our ticketing system.  All tickets must be made and updated either via your Client Portal or by calling into our support number (888-952-4888, option 2).  We apologize for any inconvenience and will update this notification as soon as this issue is resolved.  –ISSUE IS NOW RESOLVED

SCHEDULED NETWORK MAINTENANCE — 26-SEP-2014 00:00 – 06:00 CDT

EVENT START DATE: 09/26/2014
EVENT START TIME: 00:00 CDT

EVENT END DATE: 09/26/2014
EVENT END TIME: 06:00 CDT

EVENT LOCATION: ALO01 MCI01

EVENT DETAILS: Layered Technologies Infrastructure Engineering will be performing maintenance on one of the redundant links between our ALO01 and MCI01 datacenters.  No client impact is expected to result from this maintenance.

SCHEDULED NETWORK MAINTENANCE — 5-OCT-2014 10:00 – 5-OCT-2014 17:00 CDT

EVENT START DATE: 10/05/2014
EVENT START TIME: 10:00 CDT

EVENT END DATE: 10/05/2014
EVENT END TIME: 17:00 CDT

EVENT LOCATION: ALO01 MCI01

EVENT DETAILS: Layered Tech Infrastructure Engineering has been notified of a maintenance being performed by one of our providers.  This maintenance is to private link services between Cedar Falls and Kansas City.  No Client impact is expected due to this maintenance.

EMERGENCY SCHEDULED MAINTENANCE — 13-SEP-2014 00:00 – 04:00 CDT

EVENT START DATE: 09/13/2014
EVENT START TIME: 00:00 CDT

EVENT END DATE: 09/13/2014
EVENT END TIME: 04:00 CDT

EVENT LOCATION: ORD01 MCI01

EVENT DETAILS: Layered Tech Infrastructure Engineering has been notified of an emergency maintenance being performed by one of our providers.  This maintenance is to private link services between Chicago and Kansas City.  No Client impact is expected due to this maintenance.

SCHEDULED NETWORK MAINTENANCE — 26-SEP-2014 22:00 – 27-SEP-2014 06:00 CDT

EVENT START DATE: 09/26/2014
EVENT START TIME: 22:00 CDT

EVENT END DATE: 09/27/2014
EVENT END TIME: 06:00 CDT

EVENT LOCATION: ALO01 MCI01

EVENT DETAILS: Layered Tech Infrastructure Engineering has been notified of a maintenance being performed by one of our providers.  This maintenance is to private link services between Cedar Falls and Kansas City.  No Client impact is expected due to this maintenance.

SCHEDULED NETWORK MAINTENANCE — 24-SEP-2014 20:00 CDT – 25-SEP-2014 06:00 CDT

EVENT START DATE: 09/24/2014
EVENT START TIME: 20:00 CDT

EVENT END DATE: 09/25/2014
EVENT END TIME: 06:00 CDT

EVENT LOCATION: ALO01 MCI01

EVENT DETAILS: Layered Tech Infrastructure Engineering has been notified of a maintenance being performed by one of our providers.  This maintenance is to private link services between Cedar Falls and Kansas City.  No Client impact is expected due to this maintenance.

EMERGENCY SCHEDULED MAINTENANCE — 09-SEP-2014 00:00 – 06:00 CDT

EVENT START DATE: 09/09/2014
EVENT START TIME: 00:00 CDT

EVENT END DATE: 09/09/2014
EVENT END TIME: 06:00 CDT

EVENT LOCATION: ALO01 MCI01

EVENT DETAILS: Layered Tech Infrastructure Engineering has been notified of an emergency maintenance being performed by one of our providers.  This maintenance is to private link services between Cedar Falls and Kansas City.  No Client impact is expected due to this maintenance.

ORD01 SCHEDULED NETWORK MAINTENANCE — 05-SEP-2014 00:00 CDT

EVENT START DATE: 09/05/2014
EVENT START TIME: 00:00 CDT

EVENT END DATE: 09/05/2014
EVENT END TIME: 06:00 CDT

EVENT LOCATION: ORD01

EVENT DETAILS:
LayeredTech Infrastructure Engineering will be performing maintenance on a transit link in our ORD01 datacenter.  No client impact is expected to result from this maintenance.