SCHEDULED MAINTENANCE — 23-APR-2014 00:00 CDT

EVENT START DATE:  04/23/2014
EVENT START TIME: 00:00 CDT
EVENT END DATE: 04/23/2014
EVENT END TIME: 06:00 CDT
EVENT LOCATION:  DFW01 ORD01 MCI01
EVENT DETAILS:
LayeredTech Infrastructure Engineering will be updating routing policy on all core/backbone routers.  No customer impact is expected to result from this maintenance.

MCI01 SCHEDULED NETWORK MAINTENANCE — 10-APR-2014 00:00 CDT

EVENT START DATE: 04/10/2014
EVENT START TIME: 00:00 CDT

EVENT END DATE: 04/10/2014
EVENT END TIME: 06:00 CDT

EVENT LOCATION:  MCI01

EVENT DETAILS:
LayeredTech Infrastructure Engineering will be performing firmware upgrades on firewalls servicing our Secure Cloud in the MCI01 datacenter in response to a recent issue.  No customer impact is expected as the redundant firewalls are upgraded individually.

Emergency Scheduled Maintenance 9 April 2014 00:00 CDT

EVENT START DATE: 04/09/2014
EVENT START TIME: 00:00 CDT

EVENT END DATE: 04/09/2014
EVENT END TIME: 06:00 CDT

EVENT LOCATION: LT Shared Environments

EVENT DETAILS:
LayeredTech will be performing emergency scheduled maintenance on our Shared Environment. No client impact is expected to result from this maintenance.

SCHEDULED NETWORK MAINTENANCE — 09-APR-2014 00:00 CDT

EVENT START DATE: 04/09/2014
EVENT START TIME: 00:00 CDT

EVENT END DATE:  04/09/2014
EVENT END TIME: 06:00 CDT

EVENT DETAILS:
LayeredTech Infrastructure Engineering will be performing non-impacting maintenance on several transit links in our datacenters.  No customer impact is expected.

MCI01 EMERGENCY SCHEDULED MAINTENANCE — 08-APR-2014 00:00 CDT

EVENT START DATE: 04/08/2014
EVENT START TIME: 00:00 CDT

EVENT END DATE:  04/08/2014
EVENT END TIME:  06:00 CDT

EVENT LOCATION:  MCI01

EVENT DETAILS:
LayeredTech Infrastructure Engineering will be performing emergency scheduled maintenance on a standby security device with vendor assistance.  No client impact is expected to result from this maintenance.

Critical Event in ORD01 Core Routing

EVENT START DATE: 04/02/2014
EVENT START TIME: 01:26 CDT

EVENT END DATE: 04/02/2014
EVENT END TIME: 01:26 CDT

EVENT LOCATION: ORD01

EVENT IMPACT:  Convergence event

EVENT DETAILS:
A core router crash in our ORD01 datacenter caused a convergence event that may have caused lost packets for a very short time period in our ORD01 datacenter.  Routing protocols quickly recognized the failure and removed the router from the forwarding path, restoring full service.  After analyzing the crashed router with the vendor, it was determined that the crash was unlikely to re-occur, and the router was rebooted and placed back into service, restoring redundancy to the routing core.  LayeredTech Infrastructure Engineering will continue to investigate the router failure with the vendor.

External Phone Call Issues

This issue has been resolved now. The phone system can now receive calls.
We apologize for any inconvenience, and thank you for you patience.

Currently Layered Tech is experiencing an issue with our Phone system in regards to external and internal phone calls being able to be completed. We are in the process of working to get this resolved as soon as possible. If support is required during this time please send a email to support@layeredtech.com to be addressed. We will provide an update here as soon as issue is resolved.

Thank You for your patience while we resolve this issue.

SCHEDULED MAINTENANCE — 31-MAR-2014 22:45 CDT

EVENT START DATE: 03/31/2014
EVENT START TIME: 22:45 CDT

EVENT END DATE: 04/01/2014
EVENT END TIME: 05:15 CDT

EVENT LOCATION: ORD01 DFW01

EVENT DETAILS: Layered Tech Infrastructure Engineering has been notified of maintenance being performed by one of our providers.  Increased Latency and/or sub-optimal routing may be briefly experienced as a result.

ALO01 SCHEDULED MAINTENANCE — 26-MAR-2014 00:00 CDT

EVENT START DATE: 03/26/2014
EVENT START TIME: 00:00 CDT

EVENT END DATE: 03/26/2014
EVENT END TIME:  06:00 CDT

EVENT LOCATION:  ALO01

EVENT DETAILS:
LayeredTech Infrastructure Engineering will be performing maintenance to BGP sessions to prune unused prefixes.  No client impact is expected from this maintenance.

SCHEDULED MAINTENANCE — 01-APR-2014 00:00 CDT

EVENT START DATE: 04/01/2014
EVENT START TIME: 00:00 CDT

EVENT END DATE: 04/01/2014
EVENT END TIME: 06:00 CDT

EVENT LOCATION: MCI01

EVENT DETAILS: Virtual ClusterB hosts will be patched and rebooted consecutively. Guest migrations will be performed prior to and after patching. There is no Client impact expected.