Keeping customers updated on network, operational, and enterprise elements

In April 2009, Layeredtech launched our new customer service portal, now known as Pentagon (https://pentagon.layeredtech.com).  Since that time we have received valuable feedback from our customers, and have continuously updated and improved the site in response to feedback and enhancement requests.  These continuous improvements are part of Layeredtech’s commitment to providing our customers with an easy to use, always available tool for managing all aspects of their account and support requirements.

With the successful implementation of this centralized support and account management tool, Layeredtech has been able to offer improved customer service response times and technical issue resolution based on requests submitted through Pentagon.  As Layeredtech looks to continue our enhancement of support options we will be ending email-based support effective March 3, 2010.  Email based ticket creation was retained to provide customer adequate time to transition to the Pentagon based system for all account and support issue management.

Customers who have not yet transitioned to the Pentagon portal for technical support requests are encouraged to make the transition ahead of the March 3, 2010 date.  On March 3, 2010, Layered Tech will cease to accept support requests via email.  Sales requests, abuse issues, and general informational requests will still be accepted via email.  Defcon 1 – 4 customers will continue to have access to both Pentagon and Phone based technical support.

For assistance in accessing your Pentagon account, please contact your account manager.  Layeredtech is committed to providing leading service and support for our customers.  The final move away from email based support is another step toward this goal, and will allow Layeredtech to provide improved, secure, and reliable support levels for our valued customers.

Layeredtech Operations
http://www.layeredtech.com
https://pentagon.layeredtech.com (Support)
http://ltstatus.com (Operational Status)

EVENT START DATE: 2/25/2010

EVENT START TIME: 20:00 CST

EVENT END DATE: 2/26/2010

EVENT END TIME: 04:00 CST

EVENT IMPACT: None Expected

EVENT DETAILS

TEAM Technologies is scheduling a quarterly UPS preventative maintenance window from 20:00 (8pm) February 25th to 04:00(4am February 26th).   The data center will be transferred to generator power for the duration of the maintenance window.  No disruption to customer power is expected during the maintenance window.  Layered Tech personnel will be onsite and working with TEAM to ensure a successful maintenance.  If you have any questions regarding this maintenance, please open a support ticket via the Layered Tech customer support portal.

EVENT START DATE: 2/3/2010

EVENT START TIME: 08:00 CST

EVENT END DATE: 2/4/2010

EVENT END TIME: 16:00 CST

EVENT IMPACT: None Expected

EVENT DETAILS

CoreSite personnel will be performing generator annual maintenance checks.  This will include placing the generator in OFF and replacing oil as well as checking batteries, coolant levels, fan belts, and transferring the site to generator power.  Expected alarms are as follows: Gen not in auto, Gen indicates an alarm condition, Gen supplying load, ATS in emergency, UPS on battery. There will be no affect to end customers.  LayeredTech personnel will be onsite and working with CoreSite to ensure a successful maintenance.  If you have any questions regarding this maintenance, please open a support ticket via the Layered Tech customer support portal.

EVENT START DATE: 1/31/2010

EVENT START TIME: 00:00(Midnight) CST

EVENT END DATE: 1/31/2010

EVENT END TIME: 6:00 CST

EVENT IMPACT: None Expected

EVENT DETAILS:

The purpose of the message is to inform you of an upgrade LayeredTech is
performing to add backbone capacity to the DataBank Data Center network.
This includes customer servers with IP addresses in the 72.232.0.0/16,
72.233.0.0/17, 64.92.160.0/20, 72.21.31.0/19 and 72.36.128.0/17 networks.
No customer impact is expected during this maintenance. While precautionary
steps have been made to ensure no downtime is experienced, these changes are
being executed in a change window to mitigate the risk of unexpected
downtime that might occur when maintaining core devices. Please plan
accordingly.

Thank you

Network Engineering

CANCELLED

START DATE:             20 JANUARY 2010
START TIME:             20:00 (08:00PM) Central Time

END DATE:                 21 JANUARY 2010
END TIME:                 04:00 (04:00AM) Central Time

WORK PURPOSE:     UPS Quarterly Maintenance
IMPACT:                      Prairie Lakes Data Center

EVENT DETAILS:

TEAM Technologies is scheduling a quarterly UPS preventative maintenance window from 20:00 (8pm) January 20th to 04:00(4am January 21st).  The data center will be transferred to generator power for the duration of the maintenance window.  No disruption to customer power is expected during the maintenance window.  LayeredTech personnel will be on-site throughout the maintenance to ensure best practices are adhered to and to monitor the work being performed.

Please let us know if there are any questions or concerns by submitting a support request via Pentagon.  Thanks.