(Resolved)Emergency: Dallas (DataBank) 08-Feb-10

EVENT START DATE: 2/8/2010

EVENT START TIME: 18:00 CST

EVENT END DATE: 02/08/2010

EVENT END TIME: 19:00 CST

EVENT IMPACT: Local support/access

EVENT DETAILS:

As of 19:00 CST, the issue requiring evacuation of the DataBank NOC area has been resolved.  During this event there was no disruption to customer services, other than requests requiring onsite physical response.

Thank you for your patience while we attended to the safety of our staff.

Layeredtech Operations

At approximately 18:00 CST, our DataBank facility was evacuated due to emergency services being dispatched onsite.  At this time there is no impact to customer services at the site.  The Layeredtech staff has been evacuated as a precaution, and Layeredtech Operations is in contact with DataBank facilities management as part of the incident response.
Due to this situation, Layeredtech is currently unable to service requests involving physical access to systems at the DataBank location.  Our Operations Support team is continuing to monitor support requests from our other locations.   We will post updates to this situation as soon as more information is available.
Thank you for your patience.

Layeredtech Operations

Update to Email Based Support: March 3, 2010

In April 2009, Layeredtech launched our new customer service portal, now known as Pentagon (https://pentagon.layeredtech.com).  Since that time we have received valuable feedback from our customers, and have continuously updated and improved the site in response to feedback and enhancement requests.  These continuous improvements are part of Layeredtech’s commitment to providing our customers with an easy to use, always available tool for managing all aspects of their account and support requirements.

With the successful implementation of this centralized support and account management tool, Layeredtech has been able to offer improved customer service response times and technical issue resolution based on requests submitted through Pentagon.  As Layeredtech looks to continue our enhancement of support options we will be ending email-based support effective March 3, 2010.  Email based ticket creation was retained to provide customer adequate time to transition to the Pentagon based system for all account and support issue management.

Customers who have not yet transitioned to the Pentagon portal for technical support requests are encouraged to make the transition ahead of the March 3, 2010 date.  On March 3, 2010, Layered Tech will cease to accept support requests via email.  Sales requests, abuse issues, and general informational requests will still be accepted via email.  Defcon 1 – 4 customers will continue to have access to both Pentagon and Phone based technical support.

For assistance in accessing your Pentagon account, please contact your account manager.  Layeredtech is committed to providing leading service and support for our customers.  The final move away from email based support is another step toward this goal, and will allow Layeredtech to provide improved, secure, and reliable support levels for our valued customers.

Layeredtech Operations
http://www.layeredtech.com
https://pentagon.layeredtech.com (Support)
http://ltstatus.com (Operational Status)

(Resolved)Emergency Event Notification: Dallas (DataBank) 05-Feb-10

EVENT START DATE: 2/5/2010

EVENT START TIME: 07:00 CST

EVENT END DATE: 2/5/2010

EVENT END TIME: 6:00 CST

EVENT IMPACT: None Expected

EVENT DETAILS:
At approximately 7:00 a.m. the Dallas (DataBank) facility experienced a
leak of a closed loop cooling system on the 6th floor.  The water was in
the vicinity of the main electrical bus ducts in the north riser,
therefore we immediately transferred all loads to generators and the
emergency bus risers.

The leak has been contained and we have personnel on site working on
clean up.  We also have electricians performing inspections on all of
the risers to ensure we can safely transfer back to utility power as
soon as possible.

We expect to be on generators for most of the day.  Generators are being
monitored for fuel and our fuel vendor is on call for refueling.

We emphasize that this was not a utility failure and the transfer was
purely precautionary.

Layeredtech will continue to monitor the situation with DataBank.  This notification is purely precautionary.

Event Notification: Cedar Falls (TEAM) Quarterly UPS Maintenance 25-FEB-10

EVENT START DATE: 2/25/2010

EVENT START TIME: 20:00 CST

EVENT END DATE: 2/26/2010

EVENT END TIME: 04:00 CST

EVENT IMPACT: None Expected

EVENT DETAILS

TEAM Technologies is scheduling a quarterly UPS preventative maintenance window from 20:00 (8pm) February 25th to 04:00(4am February 26th).   The data center will be transferred to generator power for the duration of the maintenance window.  No disruption to customer power is expected during the maintenance window.  Layered Tech personnel will be onsite and working with TEAM to ensure a successful maintenance.  If you have any questions regarding this maintenance, please open a support ticket via the Layered Tech customer support portal.

Event Notification: Chicago (CoreSite) Annual UPS Maintenance 09-FEB-10

EVENT START DATE: 2/9/2010

EVENT START TIME: 08:00 CST

EVENT END DATE: 2/10/2010

EVENT END TIME: 16:00 CST

EVENT IMPACT: None Expected

EVENT DETAILS

CoreSite personnel will be performing UPS 1A, 3A, 1B, 3B annual maintenance checks.  This will include the following: Transferring the site to generator power, placing UPS in bypass, placing UPS in maintenance bypass, shutting down the UPS, performing maintenance, and restoring the site. Alarms expected are as follows: Gen supplying load, Gen indicates an alarm condition, UPS on battery, UPS in bypass indicates an alarm condition, UPS indicates an alarm condition, and ATS in emergency.  There will be no affect on the end customer.  LayeredTech personnel will be onsite and working with CoreSite to ensure a successful maintenance.  If you have any questions regarding this maintenance, please open a support ticket via the Layered Tech customer support portal.

Event Notification: Chicago (CoreSite) Annual Generator Maintenance 03-FEB-10

EVENT START DATE: 2/3/2010

EVENT START TIME: 08:00 CST

EVENT END DATE: 2/4/2010

EVENT END TIME: 16:00 CST

EVENT IMPACT: None Expected

EVENT DETAILS

CoreSite personnel will be performing generator annual maintenance checks.  This will include placing the generator in OFF and replacing oil as well as checking batteries, coolant levels, fan belts, and transferring the site to generator power.  Expected alarms are as follows: Gen not in auto, Gen indicates an alarm condition, Gen supplying load, ATS in emergency, UPS on battery. There will be no affect to end customers.  LayeredTech personnel will be onsite and working with CoreSite to ensure a successful maintenance.  If you have any questions regarding this maintenance, please open a support ticket via the Layered Tech customer support portal.

Event Notification: Dallas Network Change 7-FEB-10

EVENT START DATE: 2/7/2010

EVENT START TIME: 00:00(Midnight) CST

EVENT END DATE: 2/7/2010

EVENT END TIME: 01:00

EVENT IMPACT: None Expected

EVENT DETAILS:

The purpose of this message is to inform you that Layered Technologies will be performing a configuration update in our DataBank datacenter on one of the core network routers. No customer impact is expected. Customer servers with IP addresses in the 72.232.0.0/16, 72.233.0.0/17, 64.92.160.0/20, 72.21.31.0/19 and 72.36.128.0/17 networks are hosted in our DataBank facility.  Precautionary steps have been made to ensure no downtime is expected but change windows are utilized due to the risk of unexpected downtime that may happen when making changes to core devices.  Please plan accordingly.

Thank you,

Network Engineering

Event Notification: Dallas Backbone Upgrades 31-JAN-10 STATUS Pending Additional Hardware

EVENT START DATE: 1/31/2010

EVENT START TIME: 00:00(Midnight) CST

EVENT END DATE: 1/31/2010

EVENT END TIME: 6:00 CST

EVENT IMPACT: None Expected

EVENT DETAILS:

The purpose of the message is to inform you of an upgrade LayeredTech is
performing to add backbone capacity to the DataBank Data Center network.
This includes customer servers with IP addresses in the 72.232.0.0/16,
72.233.0.0/17, 64.92.160.0/20, 72.21.31.0/19 and 72.36.128.0/17 networks.
No customer impact is expected during this maintenance. While precautionary
steps have been made to ensure no downtime is experienced, these changes are
being executed in a change window to mitigate the risk of unexpected
downtime that might occur when maintaining core devices. Please plan
accordingly.

Thank you

Network Engineering

(Resolved) Event Notification: Atlanta Internap Routing 07-JAN-10

EVENT START DATE: 1/7/2010

EVENT START TIME: 15:03 EST

EVENT END DATE: 1/8/2008

EVENT END TIME: 5:45 EST

EVENT IMPACT: Loss of redundancy, no loss of service

EVENT DETAILS

The purpose of the message is to inform you of a loss of redundancy in the
Atlanta Data Center.  At this time, Internap has confirmed a fiber cut that
has disabled one of their redundant backbone links.  A fiber crew has been
dispatched and full recovery of the redundant link is pending their effort
to restore connectivity.  Internap has confirmed that they have sufficient
capacity to carry the traffic load on their remaining circuits.  However, at
the time of the fiber cut, users may have experienced brief packet loss and
latency.  They also advise that when the service is restored, users may
experience brief latency spikes as their routing re-converges.

(CANCELLED)Event Notification: Cedar Falls (TEAM) Quarterly UPS Maintenance: 20-JAN-2010

CANCELLED

START DATE:             20 JANUARY 2010
START TIME:             20:00 (08:00PM) Central Time

END DATE:                 21 JANUARY 2010
END TIME:                 04:00 (04:00AM) Central Time

WORK PURPOSE:     UPS Quarterly Maintenance
IMPACT:                      Prairie Lakes Data Center

EVENT DETAILS:

TEAM Technologies is scheduling a quarterly UPS preventative maintenance window from 20:00 (8pm) January 20th to 04:00(4am January 21st).  The data center will be transferred to generator power for the duration of the maintenance window.  No disruption to customer power is expected during the maintenance window.  LayeredTech personnel will be on-site throughout the maintenance to ensure best practices are adhered to and to monitor the work being performed.

Please let us know if there are any questions or concerns by submitting a support request via Pentagon.  Thanks.