DATAPIPE NETWORK MAINTENANCE NOTIFICATION # CHG0080978

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Network Maintenance Notification

EVENT ID: CHG0080978
CUSTOMERS AFFECTED: Kansas City, MO Customers
PURPOSE OF WORK: Core Network Connection Update
DATE: Sunday, April 17, 2016
START TIME: 00:00 CST (00:00 AM CST)
ESTIMATED END TIME: 02:00 CST (02:00 AM CST)

Our records indicate that some or all of your solution is connected to a core level switch that requires maintenance. On the date and times referenced above, we will performing maintenance within our core network
Scope of Maintenance: As a measure to enhance security within our core network we are adding additional security monitoring devices which involves the swapping of network cables within our core switch environment.
Expected Impact: We are not expecting any downtime for your solution due to the high availability within environment
This maintenance is planned in accordance with best practices and is implemented with Datapipe technicians on-site The maintenance window is given to allow time for Datapipe engineers to respond to any unforeseen issues that may occur with this change.

Datapipe Support Team
For more information on this maintenance event or to open support requests for other, unrelated issues, please contact us at the numbers available at http://www.datapipe.com/contact or open a support request ticket through your portal at https://one.datapipe.com/.

DATAPIPE EMERGENCY NETWORK MAINTENANCE NOTIFICATION # CHG0079518

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Network Maintenance Notification

EVENT ID: CHG0079518
CUSTOMERS AFFECTED: Dallas, TX Customers
PURPOSE OF WORK: Hardware Replacement
DATE: Saturday, February 20, 2016
START TIME: 00:00 CST (12:00 AM CST)
ESTIMATED END TIME: 06:00 CST (06:00 AM CST)

Our records indicate that some or all of your solution is connected to a pair of firewalls that require emergency maintenance. On the date and times referenced above, we will be replacing a defective firewall.

Scope of Maintenance: Our network engineers will be replacing a defective firewall due to hardware errors. The secondary firewall will be replaced.

Expected Impact: No expected impact as the primary firewall will be serving all requests during the replacement of secondary firewall.

This maintenance is planned in accordance with best practices and is implemented with Datapipe technicians on-site. The maintenance window is given to allow time for Datapipe engineers to respond to any unforeseen issues that may occur with this change.

Datapipe Support Team
For more information on this maintenance event or to open support requests for other, unrelated issues, please contact us at the numbers available at http://www.datapipe.com/contact or open a support request ticket through your portal at https://one.datapipe.com/.

This message may contain confidential or privileged information. If you are not the intended recipient, please advise us immediately and delete this message. See http://www.datapipe.com/legal/email_disclaimer/ for further information on confidentiality and the risks of non-secure electronic communication. If you cannot access these links, please notify us by reply message and we will send the contents to you. Unless otherwise specified in a written agreement, this e-mail neither constitutes an agreement to conduct transactions by electronic means nor creates any legally binding contract or enforceable agreement.

DATAPIPE EMERGENCY NETWORK MAINTENANCE NOTIFICATION # CHG0079567

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Network Maintenance Notification

EVENT ID: CHG0079567
CUSTOMERS AFFECTED: Kansas City, MO Customers
PURPOSE OF WORK: Power Supply Replacement
DATE: Friday, February 19, 2016
START TIME: 00:00 CST (00:00 AM CST)
ESTIMATED END TIME: 06:00 CST (06:00 AM CST)

Our records indicate that some or all of your solution is connected to a switch that requires emergency maintenance. On the date and times referenced above, we will be replacing a faulty power supply.
Scope of Maintenance: As a precautionary measure we are replacing the faulty power supply after receiving alerts from our monitoring system.
Expected Impact: We are not expecting any downtime for your solution.
This maintenance is planned in accordance with best practices and is implemented with Datapipe technicians on-site The maintenance window is given to allow time for Datapipe engineers to respond to any unforeseen issues that may occur with this change.

Datapipe Support Team
For more information on this maintenance event or to open support requests for other, unrelated issues, please contact us at the numbers available at http://www.datapipe.com/contact or open a support request ticket through your portal at https://one.datapipe.com/.

DATAPIPE FACILITIES MAINTENANCE NOTIFICATION# CHG0078676

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Facilities Maintenance Notification

EVENT ID: CHG0078676
CUSTOMERS AFFECTED: Dallas, TX Customers
PURPOSE OF WORK: Datacenter Consolidation
DATE: Wednesday, February 17, 2016
START TIME: 13:00 CST (01:00 PM CST)
** UPDATED ** ESTIMATED END TIME: 02/18/2016 10:00 CST

** UPDATED **
The maintenance window for this change has been extended until 10 AM CST. Final configuration is being performed by our Datapipe Engineer Team. Any further updates on this change will be communicated.

In an effort to maximize cooling and power efficiency while reducing costs we are consolidating the data center footprint, in the Dallas Data Center that some or all of your solution is currently hosted in. To perform this consolidation will be relocating your solution to a new area with higher cooling/power capacity and all 1Gb network uplinks. This maintenance event will be expedited to ensure the continued stability of your solution.

Part of this consolidation includes shared infrastructure. We will be relocating our backup and storage platforms, CDP, Commvault and Compellent. During this maintenance
Datapipe has extensive experience migrating highly complex, mission-critical solutions. As your partner it is our goal to ensure this upgrade will have minimal impact to your business.
Expected Impact: During this maintenance backups and storage will not be available, our teams will be rescheduling backups if they occur during this window to ensure no backups are missed.

This maintenance is planned in accordance with best practices and is implemented with Datapipe technicians on-site The maintenance window is given to allow time for Datapipe engineers to respond to any unforeseen issues that may occur with this change.

Datapipe Support Team
For more information on this maintenance event or to open support requests for other, unrelated issues, please contact us at the numbers available at http://www.datapipe.com/contact or open a support request ticket through your portal at https://one.datapipe.com/.

RESCHEDULED: DATAPIPE FACILITIES MAINTENANCE NOTIFICATION# CHG0084802

This maintenance has been RESCHEDULED due to resource availability. Please see the new schedule below.

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Facilities Maintenance Notification

EVENT ID: CHG0084802
CUSTOMERS AFFECTED: Kansas City, MO Customers
PURPOSE OF WORK: Electrical Infrastructure Enhancements
DATE: February 8, 2016 – February 12, 2016
START TIME: 07:00 CST (7:00 AM CST)
ESTIMATED END TIME: 17:00 CST (5:00 PM CST)

Our records indicate that some or all of your solution is hosted in our Kansas City, MO Data Center facility. On the dates and times listed above, our Facilities, Electrical and UPS Field Service Engineers will be conducting electrical infrastructure enhancements as well as power supply and UPS upgrades.
Scope of Maintenance: Datapipe engineers will work closely on-site with equipment system vendors and service providers to assure that the maintenance is non-intrusive. This activity is fully scripted and designed to be transparent to your operations. This maintenance includes but is not limited to:
• ATS (Automatic Transfer Switch) transfers onto new electrical system
• Transfer feeds for PDU’s onto new electrical system
• Transfer feeds for 2 upgraded UPS systems onto new electrical system
Expected Impact: No unavailability is expected from this maintenance, however the site will be running at slightly reduced redundancy levels during the maintenance activities. During this period, all services (Smart Hands, installations, work visits, etc.) will continue in accordance with our normal procedures.

Datapipe Support Team
For more information on this maintenance event or to open support requests for other, unrelated issues, please contact us at the numbers available at http://www.datapipe.com/contact or open a support request ticket through your portal at https://one.datapipe.com/.

DATAPIPE DNS SERVER MAINTENANCE NOTIFICATION # CHG0078663

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DNS Server Maintenance Notification

EVENT ID: CHG0078663
CUSTOMERS AFFECTED: Dallas, TX Customers
PURPOSE OF WORK: DNS Server Maintenance
DATE: Sunday, January 24, 2016
START TIME: 00:00 CST (12:00 AM CST)
ESTIMATED END TIME: 05:00 CST (05:00 AM CST)

Our records indicate that some or all of your solution is utilizing a DNS server that requires maintenance. On the date and times referenced above, we will be performing maintenance on a DNS server.
Scope of Maintenance: In an effort to enhance performance we are increasing the number of threads on the Dallas DNS resolver to improve performance for the Dallas region.
Expected Impact: We are not expecting any downtime for your solution.
This maintenance is planned in accordance with best practices and is implemented with Datapipe technicians on-site The maintenance window is given to allow time for Datapipe engineers to respond to any unforeseen issues that may occur with this change.

Datapipe Support Team
For more information on this maintenance event or to open support requests for other, unrelated issues, please contact us at the numbers available at http://www.datapipe.com/contact or open a support request ticket through your portal at https://one.datapipe.com/.

DATAPIPE MATRIX CLOUD MAINTENANCE ANNOUNCEMENT # CHG0078566

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Cloud Maintenance Notification

EVENT ID: CHG0078566
CUSTOMERS AFFECTED: Matrix Cloud Customers
PURPOSE OF WORK: Cloud Platform Volume Migrations
DATE: Monday, February 1, 2016–Wednesday February 10, 2016
START TIME: 00:00 CST (12:00 AM CST)
ESTIMATED END TIME: 12:00 CST (12:00 PM CST)

As part of our maintenance and upgrade program, we will be performing software upgrade on our Legacy Matrix Cloud environment on the date and times referenced above. You are receiving this message because our records indicate that you have Legacy Matrix Cloud instances that will be affected by this maintenance.
Scope of Maintenance: During this maintenance we will be migrating any affected devices and volumes onto a different host. Before any work begins in any environment a change ticket will be created notifying you of affected instances and when the task will begin including any updates during the process.
Expected Impact: During the migration there is no expected impact for downtime or performance. During this time you will not be able to restart any affected instances.
The maintenance window is given to allow time for Datapipe engineers to respond to any unforeseen issues that may occur during the maintenance.

Datapipe Support Team
For more information on this maintenance event or to open support requests for other, unrelated issues, please contact us at the numbers available at http://www.datapipe.com/contact or open a support request ticket through your portal at https://one.datapipe.com .

DATAPIPE EMERGENCY NETWORK MAINTENANCE NOTIFICATION # CHG0078716

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Network Maintenance Notification

EVENT ID: CHG0078716
CUSTOMERS AFFECTED: Kansas City, MO Customers
PURPOSE OF WORK: Software Upgrade
DATE: Sunday, January 17, 2016
START TIME: 00:00 CST (12:00 AM CST)
ESTIMATED END TIME: 06:00 CST (6:00 AM CST)

Our records indicate that some or all of your solution is connected to a pair of firewalls that require emergency maintenance. On the date and times referenced above, we will be performing a software upgrade on a pair of Juniper firewalls.

Scope of Maintenance: Our network engineers will be upgrading the code on these firewalls at the recommendation of our vendor.

Expected Impact: Devices connected to this firewall pair may experience several brief losses of connectivity during the upgrade as each device is upgraded and service is failed over to the redundant device.

This maintenance is planned in accordance with best practices and is implemented with Datapipe technicians on-site. The maintenance window is given to allow time for Datapipe engineers to respond to any unforeseen issues that may occur with this change.

Datapipe Support Team
For more information on this maintenance event or to open support requests for other, unrelated issues, please contact us at the numbers available at http://www.datapipe.com/contact or open a support request ticket through your portal at https://one.datapipe.com/.

Datapipe Incident Notification Event ID INC0036814 ***Update***

INCIDENT ID: INC0036814
CUSTOMERS AFFECTED: Kansas City, MO Customers
DATE: Saturday January 16, 2016
START TIME: 11:30 AM CST
ESTIMATED END TIME: 3:00 PM CST

Issue: Our monitoring systems have identified a network connectivity issue affecting a subset of PCI clients hosted in our Kansas City data center.

Impact: Some client solutions may not be accessible due to the stated issue.

Status: This issue is now resolved. Our network engineers have rebooted a pair of firewalls and confirmed stability. We have identified a redundancy bug on the current software running on this pair of firewalls. We will be performing an emergency code upgrade tonight via CHG0078716.

Datapipe Incident Notification Event ID INC0036814

INCIDENT ID: INC0036814
CUSTOMERS AFFECTED: Kansas City, MO Customers
DATE: Saturday January 16, 2016
START TIME: 11:30 AM CST
ESTIMATED END TIME: TBD

Issue: Our monitoring systems have identified a network connectivity issue affecting a subset of PCI clients hosted in our Kansas City data center.

Impact: Some client solutions may not be accessible due to the stated issue.

Status: This issue has been escalated to senior level Network engineers. Our Network team has identified an impairment impacting the firewalls in the PCI environment. We are currently working in conjunction with the Data Center team to determine the cause of the issue.