CRITICAL EVENT – Ticketing System (AnswerTrack) – Resolved

EVENT START DATE: 11/26/2014
EVENT START TIME: 8:00 AM CST

EVENT END DATE: 11/26/2014
EVENT END TIME: 9:30 AM CST

EVENT LOCATION: Ticketing System (AnswerTrack)

EVENT UPDATE: Ticketing System is fully functional at this time.  Please utilize standard ticketing procedures for new tickets and ticket updates.

EVENT DETAILS: We are currently experiencing issues within our ticketing system. All tickets must be made and updated either via your Client Portal or by calling into our support number (888-952-4888, option 2). We apologize for any inconvenience and will update this notification as soon as this issue is resolved. – ISSUE IS NOW RESOLVED

MCI01 SCHEDULED NETWORK MAINTENANCE — 02-DEC-2014 03:00 CST

EVENT START DATE: 12/02/2014
EVENT START TIME: 03:00 CST

EVENT END DATE: 12/02/2014
EVENT END TIME: 06:00 CST

EVENT LOCATION: MCI01 DFW01

EVENT DETAILS: LayeredTech Infrastructure Engineering has been notified of vendor maintenance to Transit circuits in Dallas and Kansas City.  Sub-optimal routing and increased latency is expected as a result of this maintenance.  No client impact beyond the above mentioned is expected.

ORD01 EXTENDED NETWORK MAINTENANCE — 20-NOV-2014 00:00 CST – 06:00 CST

EVENT START DATE: 11/20/2014
EVENT START TIME: 00:00 CST

EVENT END DATE: 11/20/2014
EVENT END TIME: 06:00 CST

EVENT LOCATION: ORD01 DFW01

EVENT DETAILS:
LayeredTech Infrastructure Engineering has been notified of a vendor maintenance affecting backbone transport links terminating in the ORD01 and DFW01 datacenter.  Clients may see traffic between datacenters automatically re-route to secondary paths, but no major impact is expected.

NOTE:  This is an extension of maintenance started on 11/18/14.

ALO01 SCHEDULED NETWORK MAINTENANCE — 19-NOV-2014 00:00 CST

EVENT START DATE: 11/19/2014
EVENT START TIME: 00:00 CST

EVENT END DATE: 11/19/2014
EVENT END TIME: 06:00 CST

EVENT LOCATION: MCI01 ALO01

EVENT DETAILS:
LayeredTech Infrastructure Engineering has been notified of a vendor maintenance affecting backbone transport links terminating in the ALO01 and MCI01 datacenter.  No impact is expected as a result of this maintenance.

CRITICAL EVENT – Client Portal (Pentagon Portal) – Resolved

EVENT START DATE: 11/10/2014
EVENT START TIME: 6:45 AM CST

EVENT END DATE: 11/10/2014
EVENT END TIME: 11:07 AM CST

EVENT LOCATION: Client Portal (Pentagon Portal)

EVENT UPDATE: The Pentagon Client Portal is fully functional at this time.

EVENT DETAILS: We are currently experiencing issues within our Pentagon Client Portal (https://pentagon.layeredtech.com/)  which have rendered this portal temporarily unavailable.  All tickets must be made and/or updated either via email to support@layeredtech.com or by calling into our support number (888-952-4888, option 2).  We apologize for any inconvenience and will update this notification as soon as this issue is resolved. – ISSUE IS NOW RESOLVED

DFW01 EMERGENCY NETWORK MAINTENANCE — 07-NOV-2014 23:00 CST

EVENT START DATE:  11/07/2014
EVENT START TIME:  23:00 CST

EVENT END DATE:  11/08/2014
EVENT END TIME: 06:00 CST

EVENT LOCATION:  DFW01 MCI01

EVENT DETAILS:
Layered Tech Infrastructure Engineering has been notified of Emergency maintenance being performed by one of our providers.  Clients with Layer2 services between MCI01 and DFW01 may experience a brief disconnect as traffic is re-routed.

ORD01 SCHEDULED NETWORK MAINTENANCE — 18-NOV-2014 00:00 CST – 19-NOV-2014 06:00 CST

EVENT START DATE: 11/18/2014
EVENT START TIME: 00:00 CST

EVENT END DATE: 11/19/2014
EVENT END TIME: 06:00 CST

EVENT LOCATION: ORD01 DFW01

EVENT DETAILS:
LayeredTech Infrastructure Engineering has been notified of a vendor maintenance affecting backbone transport links terminating in the ORD01 and DFW01 datacenter.  Clients may see traffic between datacenters automatically re-route to secondary paths, but no major impact is expected.

NOTE:  This is a two day maintenance, all work will be done only between 00:00 and 06:00 CST.

ALO01 SCHEDULED NETWORK MAINTENANCE — 29-OCT-2014 00:00 – 06:00 CST

EVENT START DATE: 10/29/2014
EVENT START TIME: 00:00 CDT

EVENT END DATE: 10/29/2014
EVENT END TIME: 06:00 CDT

EVENT LOCATION:  ALO01

EVENT DETAILS:
LayeredTech Infrastructure Engineering will be performing maintenance on redundant backbone links servicing the ALO01  datacenter.  No customer impact is expected to result from this maintenance.

MCI01 SCHEDULED NETWORK MAINTENANCE — 02-NOV-2014 23:00 – 03-NOV-2014 05:00 CST

EVENT START DATE: 11/02/2014
EVENT START TIME: 23:00 CST

EVENT END DATE: 11/03/2014
EVENT END TIME: 05:00 CST

EVENT LOCATION: MCI01

EVENT DETAILS:
LayeredTech Infrastructure Engineering has been notified of a vendor maintenance affecting backbone transport links terminating in the MCI01 datacenter.  Clients may see traffic between datacenters automatically re-route to secondary paths, but no major impact is expected

CRITICAL EVENT – Ticketing System (AnswerTrack) – Resolved

EVENT START DATE: 10/13/2014
EVENT START TIME: 9:00 AM CDT

EVENT END DATE: 10/13/2014
EVENT END TIME: 11:00 AM CDT

EVENT LOCATION: Ticketing System (AnswerTrack)

EVENT UPDATE: Ticketing System is fully functional at this time.  Please utilize standard ticketing procedures for new tickets and ticket updates.

EVENT DETAILS: We are currently experiencing issues within our ticketing system.  All tickets must be made and updated either via your Client Portal or by calling into our support number (888-952-4888, option 2).  We apologize for any inconvenience and will update this notification as soon as this issue is resolved. –ISSUE IS NOW RESOLVED