Emergency Outage issue affecting multiple clients devices

Datapipe is currently having an infrastructure issue affecting multiple client devices; we have a team of resources investigating the issue. We will update on progress of this issue as soon as possible. Please submit any outage issues to support@layeredtech.com

DP team is working through all down devices and bringing them back online, your individual ticket will be updated with any progress. Thank You for your patience!

Update: All affected devices should be back online, the DP team is working through the affected devices to verify stability and no issues are remaining. Your individual tickets will be updated with further details. Datapipe will supply a RCA for this event for any affected clients within three business days.

Emergency Switch Replacement

EVENT ID: CHG0073683
CUSTOMERS AFFECTED: Kansas City, MO Customers
PURPOSE OF WORK: Emergency Switch Replacement
DATE: Saturday, August 15, 2015
START TIME: 22:00 CDT (10:00 PM CDT)
ESTIMATED END TIME: Sunday, August 16, 2015 – 01:00 CDT (1:00 AM CDT)

Our records indicate that some or all of your solution is connected to a switch that requires emergency maintenance. On the date and times referenced above, we will be replacing this access switch.
Scope of Maintenance: As a precautionary measure we are replacing this switch after receiving incrementing errors from our monitoring system.
Expected Impact: Customers will not experience any downtime due to system redundancy that is already in place.
This maintenance is planned in accordance with best practices and is implemented with Datapipe technicians on-site. The maintenance window is given to allow time for Datapipe engineers to respond to any unforeseen issues that may occur with this change.

ORD SCHEDULED NETWORK MAINTENANCE — 26-AUG-2015 00:00 – 06:00 CDT

EVENT START DATE: 08/26/2015
EVENT START TIME: 00:00 CDT

EVENT END DATE: 08/26/2015
EVENT END TIME 06:00 CDT

EVENT LOCATION: ORD

EVENT DETAILS:
Datapipe Infrastructure Engineering will be performing software maintenance on redundant core routers in the ORD datacenter.   No customer impact is expected to result from this maintenance.

EMERGENCY NETWORK MAINTENANCE — 07-AUG-2015 00:00 – 06:00 CDT

EVENT START DATE: 08/07/2015
EVENT START TIME: 00:00 CDT

EVENT END DATE: 08/07/2015
EVENT END TIME: 06:00 CDT

EVENT LOCATION:  MCI01

EVENT DETAILS:
Datapipe Network Operations will be performing emergency maintenance on a core switch to migrate clients off of a failing line card.  Impacted clients will see a brief interruption in service as the ports are migrated.  High availability clients may see 1 or more failover events within their solution.

EMERGENCY NETWORK MAINTENANCE — 31-JUL-2015 00:00 – 06:00 CDT

EVENT START DATE: 07/31/2015
EVENT START TIME: 00:00 CDT

EVENT END DATE: 07/31/2015
EVENT END TIME: 06:00 CDT

EVENT LOCATION:  MIDWEST

EVENT DETAILS:
Datapipe Infrastructure Engineering will be performing emergency maintenance on core routers in the midwest region to reboot devices to clear an error condition.  Customers may see increased latency and sub-optimal routing conditions as traffic is rerouted through alternate equipment.

Century Link Bandwidth Provider Maintenance

EVENT START DATE: 07/22/2015
EVENT START TIME: 00:00 CDT

EVENT END DATE: 07/22/2015
EVENT END TIME: 06:00 CDT

EVENT DETAILS:
One of DataPipe’s bandwidth providers will be performing maintenance to expand their existing environment and relocate shelves within their rack. There is no known client impact. If there are any issues please contact support@layeredtech.com

LTstatus.com Maintenance

EVENT START DATE: 07/21/2015
EVENT START TIME: 00:00 CDT

EVENT END DATE: 07/21/2015
EVENT END TIME: 06:00 CDT

EVENT DETAILS:
We will be performing maintenance on web server for LTstatus.com causing about 30 minutes of downtime during this time frame listed. Site will be unavailable. If there are any issues please contact support@layeredtech.com

RESCHEDULED NETWORK MAINTENANCE — 31-JUL-2015 00:00 – 06:00 CDT

EVENT START DATE: 07/31/2015
EVENT START TIME: 00:00 CDT

EVENT END DATE: 07/31/2015
EVENT END TIME: 06:00 CDT

ORIGINAL SCHEDULED DATE : 07/29/2015

EVENT LOCATION:  MIDWEST

EVENT DETAILS:
Datapipe Infrastructure Engineering will be performing maintenance on transit links in the midwest region as part of the network integration process.  No customer impact is expected to result from this maintenance.

SCHEDULED NETWORK MAINTENANCE — 24-JUL-2015 00:00 – 06:00 CDT

EVENT START DATE: 07/24/2015
EVENT START TIME: 00:00 CDT

EVENT END DATE: 07/24/2015
EVENT END TIME: 06:00 CDT

EVENT LOCATION:  MIDWEST

EVENT DETAILS:
Datapipe Infrastructure Engineering will be performing maintenance on transit links in the midwest region as part of the network integration process.  No customer impact is expected to result from this maintenance.

SCHEDULED NETWORK MAINTENANCE — 22-JUL-2015 00:00 – 06:00 CDT

EVENT START DATE: 07/22/2015
EVENT START TIME: 00:00 CDT

EVENT END DATE: 07/22/2015
EVENT END TIME: 06:00 CDT

EVENT LOCATION:  MIDWEST

EVENT DETAILS:
Datapipe Infrastructure Engineering will be performing maintenance on transit links in the midwest region as part of the network integration process.  No customer impact is expected to result from this maintenance.